1. Purpose The purpose of this policy is to clearly define the circumstances under which Golden Creative Media Inc. will issue refunds to its clients. This policy aims to ensure transparency and client satisfaction while aligning with industry standards and legal requirements.

2. Scope This policy applies to all clients of Golden Creative Media Inc. who have entered into a service contract and have made payment for digital marketing services.

3. Responsibility The finance team is responsible for processing refunds in accordance with this policy. The customer service team is responsible for communicating with clients regarding refund requests and decisions.

4. Review Period This policy will be reviewed annually and updated as necessary to reflect changes in legal requirements, industry standards, or company practices.

5. General Policy Statement Golden Creative Media Inc. is committed to ensuring client satisfaction. If a client is not satisfied with the services provided, they may request a refund subject to the following conditions:

• Refund requests must be submitted in writing to support@clubsem.com within 30 days of service delivery.
• The request must include a detailed explanation of the reasons for the refund.
• Refunds will be considered on a case-by-case basis and may involve partial or full reimbursement.
• Refunds are not applicable for services that have been completed to the client’s specifications or for expenses incurred on behalf of the client.

6. Disciplinary Action Non-compliance with this policy by employees of Golden Creative Media Inc. may result in disciplinary action, up to and including termination of employment.

7. Relevant Documents Clients are encouraged to refer to their service contract and the company’s Terms and Conditions for more information on refund eligibility.

Contact Information: Golden Creative Media Inc. 818 59th St Fl 2, Brooklyn, NY 11220 Website: https://clubsem.com/ Phone: 7182079182 Email: support@clubsem.com